Developers Hate QA Bug Reports That…
…include screenshots that are wrapped up and pasted into Microsoft Word documents that are then uploaded as attachments to the bug tracker tool used.
There’s never any gain in doing this other than making it harder and more complicated for the developer to find and fix the issue.
You can’t zoom in on the image, Word often scales down the image, you can’t see 2 screenshots side by side like you could If they were separate files, you can’t take measurements, etc.
If your QA testers don’t have a tool for taking screenshots beyond the CTRL + PRINTSCREEN keyboard shortcut please invest 2 minutes and download one of the many great tools out there.
If you need a tool that costs a few bucks that’s fine too… it’s a totally justifiable expense.